FAQs

1. What is Hocozy?
Hocozy is an online store for home goods and appliances. We update our selection to make your home life easier.

2. How do I order?
Browse, add items to your cart and check out. Enter your shipping and payment details. You will get a confirmation email when your order is complete.

3. What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal and other secure payment options.

4. Do you ship internationally?
Yes, we ship internationally. Shipping costs and delivery times depend on your location. See our Shipping Policy for more information.

5. How do I track my order?
You will get a shipping confirmation email with a tracking number when your order is shipped. Track your order on the carrier's website or on our homepage using this number.

6. What are your returns?
You can return items within 30 days. Items must be as you received them. Contact us at info@hocozyshop.com to return an item.

7. How do I return an item?
Email us to return an item. We will send you a label and instructions for returning your package. You must arrange returns in advance.

8. Who pays for returns?
Buyers pay shipping and customs taxes on returns. Keep the original packaging and documentation until you are happy with your new product.

9. What if my product is faulty?
If you get a faulty product, email us with details and photos within 30 days. We'll find a solution together.

10. How long does a refund take?
We will let you know if you can get a refund. You will get your refund within 7-15 days. Your bank or credit card company may take longer to process the refund.

11. Can I cancel my order?
You can cancel your order within 24 hours. Contact us with your order number and reason for cancellation.

12. What if my item is damaged in transit?
Inspect parcels before signing for them. If items are missing or damaged, do not sign for them. Take photos and email them to customer service at info@hocozy.com.

13. Are taxes included in the price?
Taxes, fees and other charges are not included in the price and are the buyer's responsibility. Check with your local customs office before buying.

14. How can I find out about new products and special offers?
Join the Hocozy community on social media and subscribe to our newsletter. You'll be the first to know about new products, offers and home inspiration.

15. How do I contact customer service?
Our customer service team is here to help. Email us at info@hocozy.com. We will reply within 24 hours.

16. Do you have gift cards?
We offer gift cards in different amounts. They make the perfect gift for friends and family who love stylish home goods. You can buy gift cards on our website.

17. How do you ship?

• Processing Time: Orders take 3-5 days to process.
• Standard Shipping:
  • USA: 7-10 days
  • International: 12-15 business days, but may take up to 20 business days.
• Express Shipping: Available worldwide in 7-10 days. Select express shipping at checkout.
• Delivery Days: Monday to Friday (excluding holidays).

18. What if there are shipping delays?
We cannot control everything, so delays may happen. Delivery may be delayed by two to three weeks. Sorry for the inconvenience. Thanks for your patience

19. What information is needed for shipping?
Provide the correct delivery address and a valid mobile number for courier contact. We are not responsible for packages that cannot be delivered due to incorrect information.

20. What are your customer service hours?
Our customer service team is available Monday to Friday. Please contact us at info@hocozy.com with any problems or queries.

Thank you for choosing Hocozy. We are committed to making your home life easier and cozier with our high-quality products.

Warm regards,
The Hocozy Team.